Trust, Integrity & Excellence
Elizabeth Cooney - Personnel Agency, Inc.
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1107 Kenilworth Drive, Suite 200;Towson, Maryland 21204; 410-323-1700; Toll Free: 888-353-1700
The Nursing Care Specialists Since 1957
Serving the Mid-Atlantic Region; Licensed and Bonded; 24 Hour Service
Caregiver Questions page title
 

Engaging a Caregiver can be an overwhelming decision. You want to make the very best decision. We encourage you to use the tools below prior to selecting a Caregiver, to help guide you as you make your choice.

Section 1. How to Engage a Caregiver ~ Prior to contacting any Agencies, spend some time considering the following:

  • Couple close up photoWrite your own job description of care priorities.
  • Check legal, financial and insurance issues.
  • How long have they been in business?
  • What are the credentials of the owner/operators?
  • Are criminal background checks performed?
  • What fees are involved? Is a sliding scale available? What do they cover?
  • How do you pay? Can you obtain a full statement of expenses for your records?
  • How will you be billed? By the hour, week or month?
  • How fast can a Caregiver be referred to my loved one?
  • Who designs the dates and times needed? Are there any minimums?
  • If needed, can you request a Registered Nurse to oversee the care?
  • Can you upgrade the level of skills needed within the same day?
  • How does the Agency handle complaints?
  • Who can you call if the caregiver doesn’t come to work?
  • Can the Agency find a relief replacement when requested?
  • How do you protect client confidentiality?
  • Do you have any special requests?
  • Are there any particular lifestyle needs you wish to identify?
  • Are there pets involved?
  • Are there other family members involved? How?

Section 2: Items Relating to a Caregiver

  • Woman laughing photoIs the Caregiver responsive to your questions?
  • Is the Caregiver listening to your verbal directions?
  • Can they follow directions?
  • Are they professional in their language and attitude?
  • Are they compassionate?
  • Have the Caregiver provide a brief description of their background.
  • Does your loved one have a say in interviewing the caregiver?
  • What are the reasons the Caregiver chooses this line of work?
  • What do you like about home care?
  • What do you find is the most difficult part of working in home care?