Trust, Integrity & Excellence
Elizabeth Cooney - Personnel Agency, Inc.
Home page link
About Us page link
Service Information page link
Family and Individual Care Giving page link
Employee Care Plans page link
Facility Care Giving page link
Cost and Insurance page link
Resources and News page link
Join Our Referral Team page link
1107 Kenilworth Drive, Suite 200;Towson, Maryland 21204; 410-323-1700; Toll Free: 888-353-1700
The Nursing Care Specialists Since 1957
Serving the Mid-Atlantic Region; Licensed and Bonded; 24 Hour Service
Caregiver Questions page title

Engaging a Caregiver can be an overwhelming decision. You want to make the very best decision. We encourage you to use the tools below prior to selecting a Caregiver, to help guide you as you make your choice.

Section 1. How to Engage a Caregiver ~ Prior to contacting any Agencies, spend some time considering the following:

  • Couple close up photoWrite your own job description of care priorities.
  • Check legal, financial and insurance issues.
  • How long have they been in business?
  • What are the credentials of the owner/operators?
  • Are criminal background checks performed?
  • What fees are involved? Is a sliding scale available? What do they cover?
  • How do you pay? Can you obtain a full statement of expenses for your records?
  • How will you be billed? By the hour, week or month?
  • How fast can a Caregiver be referred to my loved one?
  • Who designs the dates and times needed? Are there any minimums?
  • If needed, can you request a Registered Nurse to oversee the care?
  • Can you upgrade the level of skills needed within the same day?
  • How does the Agency handle complaints?
  • Who can you call if the caregiver doesn’t come to work?
  • Can the Agency find a relief replacement when requested?
  • How do you protect client confidentiality?
  • Do you have any special requests?
  • Are there any particular lifestyle needs you wish to identify?
  • Are there pets involved?
  • Are there other family members involved? How?

Section 2: Items Relating to a Caregiver

  • Woman laughing photoIs the Caregiver responsive to your questions?
  • Is the Caregiver listening to your verbal directions?
  • Can they follow directions?
  • Are they professional in their language and attitude?
  • Are they compassionate?
  • Have the Caregiver provide a brief description of their background.
  • Does your loved one have a say in interviewing the caregiver?
  • What are the reasons the Caregiver chooses this line of work?
  • What do you like about home care?
  • What do you find is the most difficult part of working in home care?